How We Support You

TRUST IN MORE EXPERIENCE

ICNET represents nearly 20 years of expertise in clinical surveillance software. It’s what we do — in fact, it’s all we do! But don’t expect us to rest on our laurels. We continuously evolve the ICNET solution to meet the changing needs of our customers and keep pace with technological and scientific advances.

Clinical expertise

that spans product design to implementation and support

Front-line experience

working with patients

Adherence to

NHS Digital clinical risk management standards

EXPECT A MORE ENGAGING PARTNER

Our consultative approach shapes the entire customer experience to ensure that we deliver a product that will meet your organisation’s goals today and in the future. This begins early, before you are even a customer, and carries through project inception and implementation, where we work closely with your technical teams, systems, and third-party suppliers to ensure a more seamless and comprehensive data integration process.

1-2-1 sessions

throughout pre-sales and delivery lifecycle

Experience working

with feeds from PAS, EPR, Lab, Pharmacy, Vitals, Devices and Radiology sources

Delivery in

all healthcare settings — from individual hospitals, healthcare clusters, and regions, to national level solutions

Healthcare decision makers watch live demo of ICNET software on a conference room screen

RELY ON MORE ONGOING SUPPORT

Your partnership with the Baxter ICNET team doesn’t end with product delivery. We have a proven track record of ongoing system support and dedicated account management to help our users get the most out of their system and their investment. Our aim is to ensure our customers are completely satisfied throughout the entirety of our partnership.

4.75 out of 5

customer satisfaction rating

Access to

self-service learning within ICNET software

Proactive resolution

of support issues

Regional and national

networking opportunities for users

Healthcare worker using ICNET Software on a laptop in a healthcare clinic

COUNT ON MORE QUALITY MEASURES

The Baxter ICNET team is dedicated to ensuring we effectively and consistently provide products and services that meet customer and regulatory requirements.

Agile and Prince 2

methodologies drive quick project iteration

ISO 9001

accredited for quality management

Regular audits

and a management-led quality and governance structure