How We Support You
TRUST IN MORE EXPERIENCE
ICNET represents nearly 20 years of expertise in clinical surveillance software. It’s what we do — in fact, it’s all we do! But don’t expect us to rest on our laurels. We continuously evolve the ICNET solution to meet the changing needs of our customers and keep pace with technological and scientific advances.
that spans product design to implementation and support
working with patients
NHS Digital clinical risk management standards
EXPECT A MORE ENGAGING PARTNER
Our consultative approach shapes the entire customer experience to ensure that we deliver a product that will meet your organisation’s goals today and in the future. This begins early, before you are even a customer, and carries through project inception and implementation, where we work closely with your technical teams, systems, and third-party suppliers to ensure a more seamless and comprehensive data integration process.
throughout pre-sales and delivery lifecycle
with feeds from PAS, EPR, Lab, Pharmacy, Surgery, Vitals, Devices and Radiology sources
all healthcare settings — from individual hospitals, healthcare clusters, and regions, to national level solutions
RELY ON MORE ONGOING SUPPORT
Your partnership with the Baxter ICNET team doesn’t end with product delivery. We have a proven track record of ongoing system support and dedicated account management to help our users get the most out of their system and their investment. Our aim is to ensure our customers are completely satisfied throughout the entirety of our partnership.
4.75 out of 5
customer satisfaction rating
self-service learning within ICNET software
of support issues
Regional and national
networking opportunities for users
COUNT ON MORE QUALITY MEASURES
The Baxter ICNET team is dedicated to ensuring we effectively and consistently provide products and services that meet customer and regulatory requirements.
Agile and Prince 2
methodologies drive quick project iteration
accredited for quality management
and a management-led quality and governance structure